Terms of Use and Purchase

1. Basic information about the Seller

The Seller (hereinafter: „the Seller“ or „Panonex“) operates under the following details:

Name

Panonex LLC

Address

30 North Gould Street, Sheridan, Wyoming 82801, USA

PIB

—

Registration number

2026-002013560

Web

panonex.com

2. Subject of sale and description of the service

The subject of sale is bus and train tickets for journeys operated by bus and rail carriers. Panonex is a reseller (intermediary) which, in its own name but under authorisation and in accordance with the carriers' terms, sells tickets for transport.

Panonex does not itself carry out the transport of passengers. The transport, the timetable, and the travel conditions are the responsibility of the carrier whose ticket is being purchased. Each ticket contains information about the route, the date and time of departure, and the carrier.

In addition to the fare set by the carrier, Panonex charges a flat €2 booking fee per order, shown before payment is confirmed.

3. Currency conversion statement

Payments in euros (EUR)

Payments in euros (EUR) are charged by Panonex LLC and processed in euros; no dinar conversion applies. If your payment card is not denominated in euros, your issuing bank converts the amount at its own exchange rate, so a small difference from the price shown on the site is possible.

4. Customer service and contact

For all questions, assistance with a purchase or support during your journey, the Seller's customer service is available via the following contacts:

Email

info@panonex.com

Phone

—

Address

30 North Gould Street, Sheridan, Wyoming 82801, USA

5. Delivery and dispatch

Tickets are delivered exclusively by electronic means. Immediately upon a successfully completed purchase, the electronic ticket (PDF / e-ticket) is sent to the customer's email address provided during the purchase.

There is no physical delivery of tickets, nor are any delivery costs charged. The customer is obliged to enter a correct email address during the purchase in order to receive the ticket.

The service is delivered electronically and is not subject to export restrictions, customs regulations, or any other special legal restrictions on distribution.

6. Complaints and withdrawal

The customer may submit a complaint about a purchased service to the Seller's customer service email address. In accordance with the Consumer Protection Act, the Seller will respond to a submitted complaint within 8 days of receipt of the complaint at the latest.

Cancellation, modification, or refund for a purchased ticket are subject to the conditions of the carrier whose ticket was purchased. The possibility and extent of a refund depend on the type of ticket and fare, as well as on the time frame within which the request is submitted before departure. The Seller will provide the customer with support in pursuing the request in accordance with the applicable conditions of the carrier.

The customer submits a cancellation or complaint request through customer service, stating the order number and the email address used at the time of purchase.

The EUR 2 booking fee is non-refundable, regardless of the carrier's refund terms.

7. Protection of confidential transaction data

Payments in euros (EUR)

For payments in euros (EUR), card details are entered in Stripe's secure payment form and transmitted encrypted (TLS) directly to Stripe, a PCI DSS Level 1 certified card processor. Your card details are never available to our system.

8. Refund of funds (refund)

Payments in euros (EUR)

For payments in euros (EUR), an approved refund (partial or full) is made exclusively to the same payment card used for the purchase, via Stripe. Cash refunds are not possible.

9. VAT statement

The Seller is not in the VAT system; VAT has not been calculated on the turnover in accordance with the Value Added Tax Act.

10. Accepted payment cards

Payments in euros (EUR)

For payments in euros (EUR) we accept VISA, Mastercard and American Express cards, as well as Apple Pay and Google Pay.