Imprint
Information about the service provider operating via the panonex.com website, as required by law, in accordance with the E-Commerce Act.
1. Information about the service provider
The panonex.com site and the sale of tickets through it are operated by the following business entity (hereinafter: „the service provider“ or „Panonex“):
- Business name
- Panonex LLC
- Registered seat / address
- 30 North Gould Street, Sheridan, Wyoming 82801, USA
- PIB
- —
- Registration number
- 2026-002013560
- info@panonex.com
- Phone
- —
- Web
- panonex.com
2. Business activity and description of the service
Panonex provides the service of online sale of bus and train tickets. Panonex acts as a reseller (intermediary) that sells tickets for transport, but does not carry out the transport itself.
Passenger transport, the timetable and travel conditions are provided by bus and rail carriers. The trips inventory and offers are supplied through the provider Distribusion GmbH. Each ticket contains data about the route, the date and time of departure, as well as the carrier.
3. Registration and supervision
The service provider Panonex LLC is registered in the United States.
Card payments in euros (EUR) are processed by Stripe, a PCI DSS Level 1 certified card processor.
4. Liability for content
Panonex makes a reasonable effort to ensure that the data on the site (routes, timetables, prices, and availability) are accurate and up to date. The data on departures and fares originate from carriers and providers and may change; the authoritative data are those stated on the ticket itself.
The site may contain links to third-party pages (e.g. carriers or payment processors). Panonex is not responsible for the content and policies of those pages.
5. Dispute resolution
The consumer may submit complaints and objections to the customer service email address stated above. In accordance with the Consumer Protection Act, we respond to a submitted complaint within 8 days of receipt at the latest.
Any disputes shall be resolved amicably, and failing that, before the competent court in the Republic of Serbia. The consumer also has the right to out-of-court resolution of consumer disputes in accordance with applicable regulations.